FAQs
Action Collision Center
How do insurance claims work for auto body repairs?
When you're involved in an accident, you'll need to file a claim with your insurance provider. Once that's done, you can bring your vehicle to our facility for inspection and a repair estimate. We'll collaborate directly with your insurance company to assess the damage, submit the necessary paperwork, and obtain approvals. Our aim is to simplify the collision repair process for our customers in Jenison, Hudsonville, and Grandville, MI, making it as stress-free as possible.Do you work with all insurance companies?
Yes, we do. At Action Collision Centers, we collaborate with all major insurance providers and numerous smaller ones as well. No matter who your insurer is, we're equipped to communicate directly with them to ensure your vehicle is repaired correctly and in line with manufacturer standards.Do I have the right to choose my own collision repair shop?
Absolutely. Michigan law grants you the freedom to select your preferred collision repair shop, even if your insurance company suggests an alternative. Insurers can't mandate the use of a specific shop. You're always at liberty to choose a trusted local repair facility like ours, serving Jenison, Hudsonville, and Grandville.Will insurance cover the full cost of repairs?
In many instances, insurance covers a significant portion of collision repair costs. The extent of coverage depends on your specific policy, deductible, and whether the accident was determined to be your fault. If we uncover additional damage during the repair process, we'll work with your insurance company to submit a supplemental estimate, ensuring your vehicle is repaired safely and correctly.What if my insurance estimate is lower than the repair cost?
Insurance estimates are often prepared before all damage is visible. If we discover hidden damage during repairs, we'll submit a supplemental claim to your insurance company. This ensures that all necessary repairs are approved and completed properly, not just the visible damage initially identified.Do you handle insurance paperwork for me?
Yes. We manage most of the insurance paperwork on your behalf, including communicating with adjusters, submitting photographs, and providing repair documentation. This allows our customers in Jenison, Hudsonville, and Grandville to focus on getting back on the road rather than dealing with insurance complexities.What is a deductible and when do I pay it?
A deductible is the portion of the repair cost that you're responsible for under your insurance policy. Typically, deductibles are paid when repairs are finished and you collect your vehicle. The specific amount depends on your individual insurance coverage.Do you offer collision repair in Jenison, Hudsonville, and Grandville, MI?
Yes, we do. Action Collision Centers is proud to offer professional collision repair services to Jenison, Hudsonville, and Grandville, Michigan, as well as the surrounding areas. Our shop is strategically located to provide local drivers with high-quality auto body repairs and personalized service.How close are you to Jenison, Hudsonville, and Grandville?
Our facility is centrally situated and easily accessible from Jenison, Hudsonville, and Grandville, with convenient routes from nearby highways and main roads. This central location makes it simple for our local customers to drop off their vehicles, receive estimates, and pick up their repaired vehicles without unnecessary travel.Why choose a local collision repair shop instead of a dealership?
Opting for a local collision repair shop like ours often results in more personalized service, quicker turnaround times, and direct communication throughout the repair process. Unlike dealerships, we specialize exclusively in collision repair and are dedicated to serving our local communities in Jenison, Hudsonville, and Grandville with reliable workmanship and attentive customer care.

